FAQs

Whether you're contemplating a new piece for your collection or have already purchased a Pop Olive Art print, I know that questions may arise.

My FAQ section is here to provide you with quick and clear answers about my artwork, ordering process, shipping, and more.

I have compiled a comprehensive list of enquiries to help guide you, however if your question isn't answered here, please don’t hesitate to reach out to me directly by popping me an email on my contact page here.

Love Catherine x

Prints: I offer FREE shipping for the UK, EU and USA on all prints.

I am currently exploring ways to ship my open edition prints to the rest of the world, so watch this space. But if you would like to purchase a print from Pop Olive Art website now, and you live outside the UK, EU and USA please do get in contact with me here. I will do my very best to make it work for you!

Originals: For original pieces I can ship internationally, shipping prices vary due to the delicate nature of the artworks and will be handled by a specialist courier service.

Find out more about my delivery & returns policy here.

Shipping times vary based on location. For prints within the UK, fulfilment takes 2-5 days with an additional 2-4 days for postage. International shipping times vary.

Any original pieces require custom shipping arrangements due to their unique and fragile nature​. Find out more about my delivery & returns policy here.

All of my prints are made to order to ensure the highest quality and reduce waste.

Generally Pop Olive Art prints come in these sizes:

A4 - 21cm x 30cm, 8.3inches x 11.7inches

A3 - 30cm x 42cm, 11.7inches x 16.5inches

A2 - 42cm x 59cm, 16.5inches x 23.4inches

A1 - 59cm x 84cm, 23.4inches x 33.1 inches

If you would like to get an idea of scale please see this sizing guide.

The prints are produced on heavyweight, archival paper designed to last a lifetime​.

My prints are specially made to order, however, your satisfaction is paramount.

Damaged or Incorrect Orders: In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.

Pop Olive Art artwork is printed, packaged and shipped from The Print Space.

They are UK's first fine art and photographic printing service that is 100% end-to-end carbon neutral, and Europe’s leading professional fine art & photographic printers and have facilities in London, UK & Dusseldorf, Germany.

All prints are carefully covered with recyclable tissue paper, eliminating the danger of any scratches or folds.

Prints are placed into a robust 100% sustainably sourced recyclable cardboard envelope (A4 & A3 prints) or cardboard tube (A2 & A1 prints).

Originals - will be packaged in robust re-used cardboard boxes and either wrapped using eco-friendly recycled paper or I will re-use bubble wrap that I already have in my packaging stocks.

Yes. I am always creating new work. Seasonally I launch premier offerings. These signature collections will feature Triptychs, Duos and One-offs on canvases. Each piece is elevated with hand-applied gold or silver leaf detailing, making each piece an exquisite work of art.

Seasonally, I will also offer limited editions of artwork.

If you would like to be the first to know about these exclusive launches, please join the Pop Olive Art email family at the bottom of this page. Or get in touch here.

Generally, artwork should framed behind glass to protect it from scratches. When framing artwork, take care by handling the print delicately by the edges and avoid direct contact with the front of print. Keep away from water or damp environments.

When hanging, artwork should be kept out of direct sunlight.

When storing artwork, it should be in a dry place and cleaned with a soft, dry cloth or feather duster.

Yes, international shipping can be arranged for original artworks, with the artwork securely packaged and shipped using a courier service​. Find out more about my delivery & returns policy here.

Keep an eye on my website and make sure to join Pop Olive Art email family (see below) for any future promotions or exclusive offers.